Last Update: August 2018
SEC3URE is an online service provided by IntelliCentrics Solutions Inc. and its affiliates ("IntelliCentrics" or "We") that (1) allows SEC3URE's healthcare industry representative (the "Healthcare Industry Representative") members to be credentialed for purposes of providing them with access to healthcare providers' hospitals in the course of discharging their role as Healthcare Industry Representatives and (2) allows SEC3URE’s healthcare provider members to screen and track Healthcare Industry Representative members who access their hospitals in the course of discharging their role as Healthcare Industry Representatives. To this end, SEC3URE's healthcare provider members can view profiles of the Healthcare Industry Representative members. To enable all of SEC3URE's members to reap the benefits of credentialing, we request and display some personal information of SEC3URE's Healthcare Industry Representative members to SEC3URE's healthcare provider members, which information allows our healthcare provider members to identify the Healthcare Industry Representative members and make informed decisions regarding their business partners. SEC3URE's Healthcare Industry Representative members can change the portion of their profile information that they have supplied to IntelliCentrics at any time.
The Personal Information we collect about you
Personal Information that we may collect about you, including through the Website, may include your:
- Contact information, such as your address, telephone number, and email address;
- Employment-related information, such as your employer and position;
- Education and training information;
- Confirmation that you do not have a criminal record (we do not collect or store the details of actual criminal record histories);
- Health information, such as any vaccination history and proof of immunization;
- Information required to meet hospital policy;
- Information regarding your previous interaction as a vendor at specific hospitals or healthcare facilities you select through the Website, such as training records, and access history; and
- Any other information in questions, comments, complaints or other inquiries you may submit to us through one of our customer service or support points of contact, the Website, or otherwise.
How we use your Personal Information
IntelliCentrics may use your Personal Information, and you hereby consent to such use, for the following purposes:
- To allow IntelliCentrics to provide its services, to improve its services and the Website, and to manage IntelliCentrics’ relationship with you;
- To assist the specific hospitals and healthcare facilities that you select with their vendor credentialing processes;
- To assist the specific hospitals and healthcare facilities that you select in maintaining a secure database of authorized vendors;
- To provide vendor access control programs to the specific hospitals and healthcare facilities that you select;
- To verify your professional credentials and compile your credential information;
- To provide the specific hospitals and healthcare facilities that you select with access to your vendor profile;
- To set up, manage and offer other products and services that meet your needs and to otherwise provide the products and services that you request;
- To respond to your questions, comments, complaints or other inquiries;
- To send you information that you request or otherwise contact you; and
- To meet our legal and regulatory requirements.
User profile information, including, without limitation, the pictures and names of Healthcare Industry Representative members, is displayed on the Website in order to facilitate interaction between and among Healthcare Industry Representative members and healthcare provider members on the Website. With the exception of allowing healthcare provider members to review Healthcare Industry Representative members profiles, and unless a Healthcare Industry Representative member otherwise consents to having his or her email address shared or displayed, we will not share or display to others a Healthcare Industry Representative member’s email address others. Healthcare provider members can communicate with each other on the Website through the SEC3URE service without disclosing their email addresses.
When and to whom we may disclose your Personal Information
In order to allow us to provide our services, including the SEC3URE service, to the specific hospitals and healthcare facilities that you select, your Personal Information may be disclosed to these organizations at your request and on your behalf and you hereby consent to such disclosure.
We may anonymize or aggregate your Personal Information (excluding your Personal Health Information) so that you are not identifiable, and provide that information to our partners or use that information for marketing or promotional items. However, except as described elsewhere in this policy, we do not disclose aggregate information to a partner in a manner that would identify you personally as an individual.
Service Provider Arrangements: We may transfer (or otherwise make available) your Personal Information to third parties who provide services on our behalf and you hereby consent to such transfer. For example, we may use service providers to (i) authorize and process payments, (ii) manage the Website, computer and other business systems and (iii) conduct credential verifications. All of our service providers are required to maintain the confidentiality and security of your Personal Information and are prohibited from using your Personal Information for any purpose other than providing the services on our behalf or as otherwise required by applicable law. For information about the manner in which our service providers treat your Personal Information, contact us as set out below.
Legal: IntelliCentrics and our service providers may disclose your Personal Information (i) to a person who, in the reasonable judgment of IntelliCentrics is providing or seeking the information as your agent, (ii) to government authorities, insurers, benefit providers, consultants or agents as reasonably required to establish, manage or terminate contractual and partnership relationships and agreements or in the case of a contravention of law, or, (iii) as otherwise required or permitted by applicable law. We may also disclose Personal Information where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property.
The need for accuracy
Failure to provide IntelliCentrics with accurate, complete, and up-to-date information may limit our ability to provide our services, including the SEC3URE service. Accordingly, IntelliCentrics relies on the diligence of users to supply information that is current, complete and accurate, and to update their information as appropriate.
Retention of your Personal Information
The need for security
We have implemented reasonable administrative, technical and physical safeguards designed to protect your Personal Information against loss, misuse or unauthorized access, disclosure, alteration or destruction. For example, our employees are made aware of their privacy obligations and physical access to those areas, where Personal Information, is processed or stored is restricted to authorized employees only.
To provide you with increased security on the Website, access to certain Personal Information will be protected by a user-specific username and password that you select. You should not disclose your username or password to anyone. We will never ask you for your password in any unsolicited communication. IntelliCentrics restricts access to member information to those of its employees and contractors who need access to perform their job functions, such as IntelliCentrics’ customer service personnel and technical staff. Please note that IntelliCentrics cannot guarantee the security of member account information or any communication between IntelliCentrics and you. Unauthorised entry or use, hardware or software failure, and other factors may compromise the security of member account information at any time.
Access to your Personal Information
You have the right to access, update, and correct inaccuracies in your Personal Information in our custody and control, subject to certain exceptions prescribed by law. You may access and update certain of your Personal Information by signing into your account and editing your profile.
You may request access, updating and corrections of inaccuracies in other Personal Information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain Personal Information for the purposes of verifying your identity.
Where do we store your Personal Information
Your Personal Information is stored in secured locations and on servers controlled by IntelliCentrics, located in Canada either at the offices of IntelliCentrics or at the offices of our service providers.
Additional information about the Website
We collect the IP (Internet protocol) addresses of all visitors to the Website and other related information such as page requests, browser type, operating system and average time spent on the Website. We use this information to help us understand the Website activity, and to monitor and improve the Website.
Withdrawal of Consent
Who to contact with questions or complaints
Any questions or complaints you have regarding our privacy practices may be directed to our Privacy Officer at the contact information set out below.Customer Service
1111 Dr. Frederik-Philips Blvd
Montreal, Quebec Canada